Shipping policy

02/02/2024 NOTICE: Our Glitch™ Eye Health Tech Mask is made to order due to inventory constraints, so it may take up to 30 business days to receive by mail.

NOTE: All United States based orders are shipped within 24-72 business hours after your order via USPS or UPS depending on the amount of items you have purchased. keep in mind, most of these questions are for international customers. Shipping is not refundable after purchase, under any promotions or under our 60 day guarantee as it solely applies to the products.

How long are your delivery times?

Please note that delivery time = processing time + shipping time. Average dispatch is 1-3 business days for US orders (not including weekends and holidays) and International is 2-3 business days. Average US standard delivery is 3-7 business days depending on your shipping method. International standard delivery is 5-12 working days*. 

*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country. Please see below for the maximum delivery days for each country to see when you should inquire and raise a ticket with us.

Where are you shipping from?

We are pleased to offer FREE shipping as our products are sent directly from our facility located in Central Florida, United States so you can enjoy the benefits of low-price but dependable shipping for your eye health needs.

What's your processing time?

Please allow 1-3 business days for your order to be processed, depending on the time of year. Once your order has been processed and dispatched, you will be sent an email with your tracking number.

Can I change or cancel my order?

You can change or cancel your order within 6 hours of placing your order. Please send us your cancellation or change request within 6 hours of ordering. If time has passed after this, we can not guarantee that your order will be able to be cancelled or changed as it may begun processing. Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.

Do I have to pay customs fees?

USA - There are no taxes or duties payable if your order is under 800USD*. Taxes are payable on orders over 800USD only.
EU - Please be aware that your local VAT tax rate will apply on all parcels over 22EUR*. Duties are payable over 150EUR*. These taxes and duties are not included in the checkout total.
CA - Taxes are payable on orders over 22CAD*
UK - You will not need to pay VAT or duties.

*For all other countries and for more information please visit: http://go.borderlinx.com/tax-and-duty-de-minimis/

I entered the wrong address in the shipping details, how can I change it?

If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

If you have entered the wrong information please ensure you contact us as soon as possible so we can change it.

Glitch Wellness is responsible for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Provided the item has been delivered to the correct GPS location of the building for the address provided, we have fulfilled our duty to deliver the package, and you will not be eligible for a refund.

Delivery Timetable (Standard Shipping)

Standard shipping times vary for each country due to location and strict customs. On average, the shipping window is 5-12 working days for our main shipping countries.

Please see the below table for a more accurate delivery times for each country.

If your parcel is reaching or has passed the maximum shipping days stated in the table below, please contact us via the help form.